Ce sejururi putem comanda

A minimum of duration of 7-night stays are organised during the summer and winter seasons. Shorter stays are organised only as last minute stays (ordered two weeks prior to the stay).
Shorter stays are available in the off-season periods. Some facilities offer weekend stays. The cottages and cabins providing such stays have a special price and number of paid nights specified as minimum in their description.
We have special prices for New Year stays. At that time of year, it is necessary to fulfil the capacity of the respective accommodation facility for 7 nights as a minimum (cottages, cabins, apartments and family boarding houses). We will inform you about New Year prices for individual accommodation facilities in our office. The 50-100% increase of price is to be expected in comparison to winter-season prices.

Tipuri de cazare

1. Cabane şi căsuţe

   • private facilities ideal for families and groups that want to be on their own within the accommodation facility. Meals are to be prepared by guests in on-site kitchens with basic cooking equipment made available.
   • bedding is available, if not noted otherwise (please take towels with you).
2. Pensiuni familiale şi apartamente

   • accommodations located in a separate part of a house - other guests can be accommodated there as well and an owner may also live in the house. The accommodation is usually on a separated floor, and the rooms have their own sanitary equipment and kitchen with basic cooking equipment.
   • bedding is available, if not noted otherwise (please take towels with you).
3. Hoteluri şi pensiuni, bungalouri şi băi

   • facilities provide board; the bungalows are similar to cottages, there are more of them in the grounds, with a catering establishment nearby.

Ce înseamnă 1x2, 2x3+1, +2?

It means one room with two beds and two rooms with three beds, each with an extra bed, in addition to two extra beds (usually located in the living room or the kitchen).

Sejur pentru două persoane

The accommodation facilities sold as individual rooms are often suitable for smaller groups and couples (family boarding houses, boarding houses and hotels). A couple may rent a cottage or cabin, however, they must pay for its minimum occupation.

Ocuparea minimă

The minimum occupation of the accommodation facility (cottages and cabins in particular) is a minimum number of beds to be paid by a customer (full price for adult person). The usual price is paid for each bed exceeding the minimum occupation.

Reduceri de preţ

We offer several discounts that are specified in the price list: off-season discounts, last minute discounts (week-long stays that must be ordered less than 2 weeks prior to the start of stay), 2-week stay discounts and children discounts. Children discounts in cottages and cabins apply after exceeding of minimum occupation.

În sezon şi înafara sezonului

July to August is the summer season, December to end of April is usually the winter season (including Easter). May to June and September is the summer off-season, October to November is the winter off-season. Some accommodation facilities have different time specifications of their seasons.

Animale de companie

Please inform us in advance if you plan to take your dog with you. Some accommodation facilities take a charge for a dog, and others will accommodate them free of charge. However, some facilities do not permit dogs at all. Avoid situations when a landlord is informed about a dog or another pet at the start of your stay.

Ce nu este inclus în preţul sejurului

Usually, local tourist tax and additional fees (garage, sauna, massages, fitness centre, swimming pool, etc.) are not included. Such fees are charged in several ways, and Limba® cannot always include it into its price.

Hărţi şi informaţii despre atracţiile din zona unităţii de cazare

Beside information about accommodation Limba tries to provide maps of the location and information about nearby attractions as well. Unfortunately it is not always possible to keep this information up-to-date. Therefore we warn our clients to consider this information as temporary, and in case of serious interest to double-check it with Limba. Dated or inaccurate information cannot be the subject of a complaint.

Rezervare sejur

Rezervarea o puteţi realiza prin intermediul formularului de rezervare de pe internet sau telefonic. Luaţi legătura cu noi şi

• termenului exact al sejurului,
• numărului exact de persoane,
• şi mai ales: lista locaţiilor alese în ordinea priorităţii.

Angajaţii noştrii vor verifica ocuparii a termenelor solicitate şi în cel mult două zile lucrătoare vă vor contacta, pentru a concretiza condiţiile ocupării cazării şi condiţiile de plată.

Cum procedăm după primirea confirmării rezervării - avansul de plată

The first payment is paid after the confirmation of your reservation. The amount of the first payment is different for each accommodation - you can find the information about the amount of the first payment at the bottom part of the price list for the given accommodation facility.
The first payment should be paid within two working days. Be aware that the payment sent by ordinary mail or bank transfer will not arrive in two-days time, even if made in time. To avoid cancellation of your reservation, please send your payment voucher to us by e-mail (or by fax) - it is the only way that we can assure that your payment was sent and reservation is relevant. Put your name or order number within the e-mail message to help us to identify your payment.
Once the first payment voucher is received, we will issue and send your Travel Voucher containing all information necessary for your stay.
If the first payment does not cover the total price for the stay, the remaining sum will be paid at the start of stay to the accommodation owner.
Avansul se poate plăti în contul acestor ţări: Slovacia, Cehia, Polonia, Ungaria, Germania, România, Croaţia, Bulgaria.

La ce se întrebuinţează Voucherul de cazare

Voucherul de cazare primit de la noi după achitarea avansului de plată reprezintă confirmarea conditiilor de cazare. Include şi denumirea unităţii de cazare, adresa exactă şi numărul de telefon unde puteţi contacta locaţia de cazare. Voucherul de cazare vă rugăm să îl controlaţi - în cazul în care aveţi informaţii incorecte vă rugăm să ne contactaţi în cel târziu 7 zile.

Anularea sejurului

Limba® oferă clientţilor săi în caz de nevoie (pe motiv de boală sau alt motiv serios) posibilitatea anulării sejurului achitat. Conform sistemului taxelor storno decris amănunţit în Voucherul de cazare există posibilitatea de a vă restitui o parte din avansul achitat. Suma ce vi se va restitui depinde de câte zile înainte de începerea sejurului aţi solicitat anularea acesuia:

• Mai mult de 60 de zile înainte de începerea sejurului: taxa storno este de 25 % din preţul total al sejurului.
• Mai mult de 30 de zile înainte de începerea sejurului dar, cel mult 60 zile: taxa storno este de 40 % din preţul total al sejurului.
• Mai mult de 10 de zile înainte de începerea sejurului dar, cel mult 30 zile:taxa storno este de 50 % din preţul total al sejurului.
• 10 zile şi mai puţin înainte de începera sejurului: taxa storno este de 65 % din preţul total al sejurului.

În cazul în care sânteţi interesat vă putem oferi asigurarea în caz de anulare a sejurului pe motiv de boală. (Atenţie! Asigurarea se poate realiza numai odată cu achitarea avansului, de aceea vă rugăm să vă informaţi anterior!)
Anularea trebuie anunţată telefonic şi confirmată în scris (prin e mail) - în cererea de anulare menţionaţi numele şi prenumele dumneavoastră, adresa, numărul Voucherului de cazare, perioada sejurului şi data când aţi anunţat anularea telefonic împreună cu numele angajatului cu care aţi căzut de comun acord privind anularea. Pe baza anulării scrise veţi primi documentul de anulare cu menţionarea sumei ce vi se va restitui din avansul achitat.

Schimbarea numărului de persoane ce vor fi cazate

Your Travel Voucher is issued for an exact number of persons. The number of persons stated in the Travel Voucher cannot be exceeded without mutual agreement, even if some cottages, cabins and family boarding houses have flexible capacity. However, it is not possible to exceed the overall capacity of an accommodation facility. If the overall capacity or capacity stated in the Travel Voucher is exceeded without our approval or approval of the owner, the landlord is entitled to refuse accommodation. It is not permitted to exceed the number of accommodated persons during your stay without prior approval of respective entities.

Începutul sejurului

The stay check-in begins after 2:00PM, check-out ends at 10:00AM. Call your landlord several days before and agree on your check-in hour (does not apply to bungalows, boarding houses and hotels!). If you stay in a cottage or cabin, agree on a meeting place as well with your landlord to avoid possible misunderstandings.

Probleme pe durata sejurului

If any problem appears at the check-in or during your stay, please contact us immediately - the majority of such problems can be resolved by discussion with the owner, therefore Limba® operates a 24-hour line. If the owner did not provide services corresponding to our information, you are entitled to claim reimbursement. To start a complaint procedure, call us immediately after the detection of any problems.

Deteriorarea inventarului

The customer is obliged to hand over the accommodation facility free of any damages. The landlord (in particular owners of cottages, cabins or family boarding houses) has right to require a deposit for the case of damage that will be returned to you at the end of your stay if equipment remains undamaged. You will be informed about the amount of deposit before start of your stay.

Satisfacerea clienţilor

The satisfaction of our customers is our commitment, and therefore we employ a strict quality control system in our work. We contact our customers both by e-mail and telephone after their stay for feedback. We are happy to receive any opinions and comments, as they are the greatest resource of information necessary for improvement of our services.

Normele de reclamare

• In the case that the range and quality of the provided services does not correspond with the information indicated on the website www.limba.com, the customer maintains the right to eliminate any wrongly provided services. To file a claim, the customer should call the 24-hour phone service of Limba TA without delay (the phone number is indicated on the Travel voucher).
• If the TA does not provide proper correction of the reclaimed services on time, the customer can file his/her claim upon their return (in writing) 3 months after the end of the stay (at the latest), or if the services have not been used at all, from the day the stay was supposed to end according to the contract.
• The TA is exempt from responsibility of damage caused by the breach of its duty at providing services or breaching of the contract, if the damage was not caused by the travel agency or its contract partners, and the damage was caused by the customer or a third party not connected with providing services, or with an event which could not have been avoided despite adequate preparation, or as a consequence of unusual and unforeseen circumstances.
• When solving a complaint, the customer is obliged to fully collaborate with the travel agency in order to solve any problem(s) effectively and to avoid any damages.