Soorten verblijf

In het zomer- en winterseizoen worden is de verblijfsduur minimaal 7 overnachtingen. Kortere verblijven worden in het zomer- en winterseizoen alleen als "last minute" aangeboden (maximaal twee weken voor het aankomstdatum).
Buiten het seizoen zijn ook kortere verblijven mogelijk. Voor sommige objecten bestaan de mogelijkheden alleen uit weekendverblijven. Vakantiehuizen en hutten voor kortere verblijven, hebben een speciale vaste prijs en worden aangeboden met een minimum aantal van nachten.
Bijzondere prijzen gelden voor Oud en Nieuw. In deze periode moet de reserveren wij enkel de gehele accommodatiecapaciteit voor minimaal 7 nachten (dit geldt voor vakantiehuizen, hutten en family pensions). Houdt U er wel rekening mee datde Nieuwjaarsprijzen 50 tot 100% hoger zijn dan normale prijzen tijdens het winterseizoen.

Soorten accommodatie

1. Vakantiehuizen, hutten en woningen

   • afzonderlijke woonobjecten (woningen) bestemd voor gezinnen en groepen, die alleen in een huurwoning willen verblijven – er is een eigen keuken met basis keukeninrichting.
   • beddengoed ter beschikking, tenzij anders in de tekst is omschreven (handdoeken dient U zelf mee te nemen).
2. Kamer(s) bij particuliere verhuurders en appartementhuizen

   • accommodatie in een afgezonderd huisgedeelte, waarin ook de eigenaar en overige gasten kunnen wonen – accommodatie meestal op een afzonderlijke etage, bij de woningen hoort complete sanitaire inrichting en keuken met basis keukeninrichtingen.
   • beddengoed ter beschikking, tenzij anders in de tekst is omschreven (handdoeken dient U zelf mee te nemen).
3. Hotels en pensions, bungalows en kuurorden

   • in deze sectie vindt U woonmogelijkheden met half of volpensioen; de bungalows lijken op vakantiehuizen, meestal zijn er meerdere vlak bij elkaar geplaatst en in hun omgeving bevind zich een restaurant.

Wat betekent 1x2, 2x3+1, +2?

Ter beschikking is een twee persoonskamer, twee drie persoonkamers met de mogelijkheid van een extra bed en twee extra bedden geplaatst meestaal in de gezelschapszaal of in de keuken.

Verblijven voor twee personen

Voor kleinere groepen en vooral voor paren zijn vooral deze accommodaties geschikt, waar alleen afzonderlijke kamers kunnen worden verhuurd en niet hele woningen (family pensions, pensions en hotels). Paren kunnen ook een hut of chalet huren, maar men betaalt voor de volledige capaciteit.

Minimum bezetting

Minimale bezetting van het object (van toepassing alleen bij hutten en chalets) is het minimum aantal van bedden, waarvoor de gast de volle prijs moet betalen (prijs per volwassen persoon). Voor ieder volgend bed betaalt men de prijzen die in de actuele prijslijst staan.

Kortingen

We bieden verschillende types van kortingen aan, het overzicht ervan vindt U in de omschrijving van de prijzen: buitenseizoenkortingen, kortingen last minute (een week verblijven bij een bestelling gemaakt minder dan 2 weken voor het eigenlijke begin van het verblijf), kortingen voor twee-weekse verblijven en kinderkortingen. Attentie – kinderkortingen gelden in de hutten en chalets alleen boven de minimale bezetting.

Seizoen en buitenseizoen

Het zomerseizoen is in de meeste huizen vanaf juli tot augustus, het winterseizoen van December tot eind April (gerekend tot en met de Paasdagen). Voorseizoen loopt vanaf Mei-Juni tot September, het Winterseizoen loopt vanaf Oktober tot November. Sommige accommodaties kennen een andere seizoensindeling.

Huisdieren

Huisdieren dienen van te voren te worden gemeld. In sommige gevallen kunt U uw huisdier mee nemen tegen een bijbetaling, of gratis, op andere plaatsen is het helaas niet toegestaan. Zo kunt U misverstanden voorkomen met de eigenaar van de accommodatie.

Wat is niet in de prijs inbegrepen

In de prijs is meestal geen plaatselijke recreatietoeslag inbegrepen en kosten voor aanvullende diensten, zoals bijvoorbeeld garage, sauna, massages, fitness, entree voor zwembad enz. Deze kosten kunnen vergoed worden op verschillende wijzen, Limba® kan deze kosten niet altijd in de volledige prijsopgave opnemen.

Kaarten en informatie over attracties in de omgeving

Naast de accommodatie-informatie probeert Limba ook een kaart met informatie over de attracties in de omgeving te verstrekken. Helaas zijn we niet in staat om deze informatie tijdig te actualiseren. Daarom wijzen wij onze clienten erop, dat ze deze informatie alléén voor oriëntatie is bedoeld. Indien U wenst controleren wij de actuele stand van deze informatie. Niet actuele informatie geeft geen recht tot verhaal.

Reservering van verblijf

You can reserve accommodations through the internet reservation form or by phone. Contact us, while specifying

• the exact date of your stay,
• the exact number of persons,
• a list of preferred accommodation facilities in order of your preference.

We will check the dates and contact you within two working days to agree on the terms and payment.

Confirmation of reservation - advance payment

Advance payment is paid after the confirmation of your reservation. The amount of the advance payment is different for each accommodation - you can find the information about the amount of the advance payment at the bottom part of the price list for the given accommodation facility.
Advance payment should be paid within two working days. Be aware that the payment sent by ordinary mail or bank transfer will not arrive in two-days time, even if made in time. To avoid cancellation of your reservation, please send your payment voucher to us by fax - it is the only way that we can assure that your payment was sent and reservation is relevant (if fax is not available via home, work or a friend, post offices have fax service). Put your name or order number within the fax message to help us to identify your payment.
Once the payment voucher is received, we will issue and send your Travel Voucher containing all information necessary for your stay.
If the advance payment does not cover the total price for the stay, the remaining sum will be paid at the start of stay to the accommodation owner.

Prepayment vanuit Slowakije

Vanuit Slowakije we accept the following methods of payment:

• Deposit or bank transfer to our bank account in Slovak Tatra banka
  Account number: 26 23 00 67 58 / 1100
  Details of payment: order number

Prepayment from Czech Republic

From Czech Republic we accept the following methods of payment:

• Deposit or bank transfer to our bank account in Czech Komerční banka
  Account number: 86 - 185 282 0257 / 0100
  Details of payment: order number

Prepayment from Poland

From Poland we accept the following methods of payment:

• Deposit or bank transfer to our bank account in BANK PEKAO SA (branch Zywiec)
  Account number: 92 1240 4881 1111 0000 5342 0226
  Details of payment: order number

Prepayment from Hungary

From Hungary we accept the following methods of payment:

• Deposit or domestic bank transfer to our bank account in Hungarian CIB BANK
  Account number: 10700031 23375701 51100005
  Details of payment: order number

Prepayment from Germany

From Germany we accept the following methods of payment:

• Bank transfer to our account in German bank Sparkasse Oberlausitz-Niederschlesien
  Girokonto: 3000 101 402
  BLZ: 8505 0100
  Bank account name: Limba s.r.o.

Prepayment from Romania

From Romania we accept the following methods of payment:

• Bank transfer to our account in the Romanian bank Raiffeisen Bank S.A. Bucuresti
  Account number (IBAN): RO67 RZBR 0000 0600 1041 6308
  SWIFT code (BIC): RZBRROBU
  Bank account name: Limba s.r.o. Bratislava

Prepayment from Croatia

From Croatia we accept the following methods of payment:

• Bank transfer to our account in the Croatian bank Raiffeisenbank Austria d.d. Zagreb
  Account number: 2484008 – 5100003814
  SWIFT code (BIC): RZBHHR2X

Prepayment from Bulgaria

From Bulgaria we accept the following methods of payment:

• Bank transfer to our account in the Bulgarian Raiffeisenbank Sofia
  Account number (IBAN): BG89 RZBB 9155 109 338 4313
  Bank account name: Limba s.r.o.

Prepayment from other countries

From other countries we accept the following methods of payment:

• Bank transfer to our account in Slovakia
  Account number (IBAN): SK 13 1100 0000 0026 2300 6758
  Address of receiver: Limba s.r.o., Michalská 3, 811 01 Bratislava, Slovakia
  Name and address of bank: Tatra banka, a.s., Hodžovo námestie 3, Bratislava, Slovakia
  SWIFT code (BIC): TATRSKBX
• By VISA cards, Eurocard/Mastercard, Diners Club.

Travel Voucher

Submitted to you after receiving the confirmation of the advance payment, a Travel Voucher is a confirmation of the conditions of your stay. It contains the name and address of accommodation facility, and contact to the provider of the accommodation facility. Please check your Travel Voucher - if there is any incorrect information, please contact us no later than 7 days. Mistakes found later cannot be accepted as a complaint. Take your Travel Voucher with you on your stay and show it to your landlord. You will receive the keys of the object from the owner upon arrival.

Cancellation of a stay

In exceptional cases, Limba® can cancel a paid stay (e.g. illness or another serious reason). Thanks to the system of cancellation fees specified in detail in your Travel Voucher, we can pay you back a portion of the advance payment. The return of an advance payment depends on the date of cancellation:

• More than 60 days prior to the start of stay: cancellation fee is 25% from the total price.
• More than 30 days prior to the start of stay, but maximum of 60 days: cancellation fee is 40% from the total price.
• More than 10 days prior to the start of stay, but maximum of 60 days: cancellation fee is 50% from the total price.
• 10 days or less prior to the start of stay: cancellation fee is 65% from the total price.

If interested, we can provide insurance in the case of cancellation of your stay due to health reasons. (Warning! Taking out insurance is possible only at the time of making the advance payment, therefore please inquire in advance!)
Cancellation of stay must be agreed by our manager! Please call us as well as sending a written cancellation (by e-mail) - state your name, address, number of your Travel Voucher, starting date of your stay, date of cancellation made by phone and name of manager who has accepted your cancellation in your cancellation request. Then, we will issue a cancellation confirmation and send it to you together with the advance payment you are entitled for.

Change in number of people to be accommodated

Your Travel Voucher is issued for an exact number of persons. The number of persons stated in the Travel Voucher cannot be exceeded without mutual agreement, even if some cottages, flats and family boarding houses have flexible capacity. However, it is not possible to exceed the overall capacity of an accommodation facility. If the overall capacity or capacity stated in the Travel Voucher is exceeded without our approval or approval of the owner, the landlord is entitled to refuse accommodation. It is not permitted to exceed the number of accommodated persons during your stay without prior approval of respective entities.

Start of a stay

The stay check-in begins after 2:00PM, check-out ends at 10:00AM. Call your landlord several days before and agree on your check-in hour (does not apply to bungalows, boarding houses and hotels!). If you stay in a cottage, agree on a meeting place as well with your landlord to avoid possible misunderstandings.

Problems during the stay

If any problem appears at the check-in or during your stay, please contact us immediately - the majority of such problems can be resolved by discussion with the owner, therefore Limba® operates a 24-hour line. If the owner did not provide services corresponding to our information, you are entitled to claim reimbursement. To start a complaint procedure, call us immediately after the detection of any problems.

Damages

The customer is obliged to hand over the accommodation facility free of any damages. The landlord (in particular owners of huts, cottages, or family boarding houses) has right to require a deposit for the case of damage that will be returned to you at the end of your stay if equipment remains undamaged. You will be informed about the amount of deposit before start of your stay.

Satisfaction of our customers

The satisfaction of our customers is our commitment, and therefore we employ a strict quality control system in our work. We contact our customers both by e-mail and telephone after their stay for feedback. We are happy to receive any opinions and comments, as they are the greatest resource of information necessary for improvement of our services.

Claims procedure

• In the case that the range and quality of the provided services does not correspond with the information indicated on the website www.limba.com, the customer maintains the right to eliminate any wrongly provided services. The customer is obliged to file his/her claim immediately by calling the 24-hour line of Limba travel agency (the phone number is indicated in the Travel Voucher).
• If the travel agency does not provide proper correction of the reclaimed services on time, the customer can file his/her claim upon their return (in writing) 3 months after the end of the stay (at the latest), or if the services have not been used at all, from the day the stay was supposed to end according to the contract.
• The travel agency is exempt from responsibility of damage caused by the breach of its duty at providing services or breaching of the contract, if the damage was not caused by the travel agency or its contract partners, and the damage was caused by the customer or a third party not connected with providing services, or with an event which could not have been avoided despite adequate preparation, or as a consequence of unusual and unforeseen circumstances.
• When solving a complaint, the customer is obliged to fully collaborate with the travel agency in order to solve any problem(s) effectively and to avoid any damages.