Soorten verblijf

In het zomer- en winterseizoen worden is de verblijfsduur minimaal 7 overnachtingen. Kortere verblijven worden in het zomer- en winterseizoen alleen als "last minute" aangeboden (maximaal twee weken voor het aankomstdatum).
Buiten het seizoen zijn ook kortere verblijven mogelijk. Voor sommige objecten bestaan de mogelijkheden alleen uit weekendverblijven (2 - 4 nachten). Hutten en chalets voor weekendverblijven, hebben een speciale vaste prijs en worden aangeboden met een minimum aantal van nachten.
Eén enkele overnachting is niet mogelijk!
Bijzondere prijzen gelden voor Oud en Nieuw. In deze periode moet de reserveren wij enkel de gehele accommodatiecapaciteit voor minimaal 7 nachten (dit geldt voor hutten, chalets en family pensions). Houdt U er wel rekening mee datde Nieuwjaarsprijzen 50 tot 100% hoger zijn dan normale prijzen tijdens het winterseizoen.

Soorten accomodatie

1. Hutten, chalets en woningen

   • Afzonderlijke woonobjecten (woningen) bestemd voor gezinnen en groepen, die alleen in een huurwoning willen verblijven – er is een eigen keuken met basis keukeninrichting.
   • Beddengoed ter beschikking, tenzij anders in de tekst is omschreven (handdoeken dient U zelf mee te nemen).
2. Kamer(s) bij particuliere verhuurders en appartementhuizen

   • Accommodatie in een afgezonderd huisgedeelte, waarin ook de eigenaar en overige gasten kunnen wonen – accommodatie meestal op een afzonderlijke etage, bij de woningen hoort complete sanitaire inrichting en keuken met basis keukeninrichtingen.
   • Beddengoed ter beschikking, tenzij anders in de tekst is omschreven (handdoeken dient U zelf mee te nemen).
3. Hotels, pensions, bungalows en kuurorden

   • In deze sectie vindt u woonmogelijkheden met half of volpensioen; de bungalows lijken op hutten, meestal zijn er meerdere vlak bij elkaar geplaatst en in hun omgeving bevind zich een restaurant.

Wat betekent 1x2, 2x3+1, +2?

Ter beschikking is een twee persoonskamer, twee drie persoonkamers met de mogelijkheid van een extra bed en twee extra bedden geplaatst meestaal in de gezelschapszaal of in de keuken.

Verblijven voor twee personen

Voor kleinere groepen en vooral voor paren zijn vooral deze accommodaties geschikt, waar alleen afzonderlijke kamers kunnen worden verhuurd en niet hele woningen (family pensions, pensions en hotels). Paren kunnen ook een hut of chalet huren, maar men betaalt voor de volledige capaciteit.

Minimum bezetting

Minimale bezetting van het object (van toepassing alleen bij hutten en chalets) is het minimum aantal van bedden, waarvoor de gast de volle prijs moet betalen (prijs per volwassen persoon). Voor ieder volgend bed betaalt men de prijzen die in de actuele prijslijst staan.

Kortingen

We bieden verschillende types van kortingen aan, het overzicht ervan vindt u in de omschrijving van de prijzen: buitenseizoenkortingen, kortingen last minute (een week verblijven bij een bestelling gemaakt minder dan 2 weken voor het eigenlijke begin van het verblijf), kortingen voor twee-weekse verblijven en kinderkortingen. Attentie – kinderkortingen gelden in de hutten en chalets alleen boven de minimale bezetting.

Seizoen en buitenseizoen

Het zomerseizoen is in de meeste huizen vanaf juli tot augustus, het winterseizoen van December tot eind April (gerekend tot en met de Paasdagen). Voorseizoen loopt vanaf Mei-Juni tot September, het Winterseizoen loopt vanaf Oktober tot November. Sommige accommodaties kennen een andere seizoensindeling.

Huisdieren

Huisdieren dienen van te voren te worden gemeld. In sommige gevallen kunt u uw huisdier mee nemen tegen een bijbetaling, of gratis, op andere plaatsen is het helaas niet toegestaan. Zo kunt u misverstanden voorkomen met de eigenaar van de accomodatie.

Wat is niet in de prijs inbegrepen

In de prijs is meestal geen plaatselijke recreatietoeslag inbegrepen en kosten voor aanvullende diensten, zoals bijvoorbeeld garage, sauna, massages, fitness, entree voor zwembad enz. Deze kosten kunnen vergoed worden op verschillende wijzen, Limba® kan deze kosten niet altijd in de volledige prijsopgave opnemen.

Kaarten en informatie over attracties in de omgeving

Naast de accommodatie-informatie probeert Limba ook een kaart met informatie over de attracties in de omgeving te verstrekken. Helaas zijn we niet in staat om deze informatie tijdig te actualiseren. Daarom wijzen wij onze clienten erop, dat ze deze informatie alléén voor oriëntatie is bedoeld. Indien u wenst controleren wij de actuele stand van deze informatie. Niet actuele informatie geeft geen recht tot verhaal.

Reservering van verblijf

You can reserve accommodation through the internet reservation form or by phone. Contact us, while specifying

• exact date of your stay,
• exact number of persons,
• a list of preferred accommodation facilities in order of your preference.

We check the dates and will contact you within two working days to agree on the terms and payment.

Confirmation of reservation - advance payment

Advance payment is paid after the confirmation of your reservation. The amount of the advance payment is different at each accommodation - you can find the information about the amount of the advance payment at the bottom part of the pricelist at the given accommodation facility.
Advance payment should be paid within two working days. Be aware that the payment sent by ordinary mail or bank transfer will not come to us in two-day time, even if made in time. To avoid cancellation of your reservation, please send your payment voucher to us by fax - it is the only way how we can assure that your payment was sent and reservation is relevant (if fax is not available at home, work or friends, post offices have fax service). Put your name or order number at the fax message to help us to identify your payment.
Once the payment voucher is received, we issue and send your accommodation voucher containing all information necessary for your stay.
If the advance payment does not cover the total price for the stay, the remaining sum will be paid at the start of stay to the landlord.

Prepayment paid vanuit Slowakije

Vanuit Slowakije we accept the following methods of payment:

• Deposit or bank transfer to our bank account in Slovak Tatra banka
  Account number: 26 23 00 67 58 / 1100
  Variable symbol: order number

Prepayment paid from Czech Republic

From Czech Republic we accept the following methods of payment:

• Deposit or bank transfer to our bank account in Czech Komerční banka
  Account number: 86 - 185 282 0257 / 0100
  Variable symbol: order number

Prepayment paid from Poland

From Poland we accept the following methods of payment:

• Deposit or bank transfer to our bank account in BANK PEKAO SA (branch Zywiec)
  Account number: 92 1240 4881 1111 0000 5342 0226
  Variable symbol: order number

Prepayment paid from Hungary

From Hungary we accept the following methods of payment:

• Deposit or domestic bank transfer to our bank account in Hungarian CIB BANK
  Account number: 10700031 23375701 51100005
  Variable symbol: order number

Prepayment paid from Germany

From Germany we accept the following methods of payment:

• Bank transfer to our account in German bank Sparkasse Oberlausitz-Niederschlesien
  Girokonto: 3000 101 402
  BLZ: 8505 0100
  Bank account name: Limba s.r.o.

Prepayment paid from Romania

From Romania we accept the following methods of payment:

• Bank transfer to our account in the Romanian bank Raiffeisen Bank S.A. Bucuresti
  Account number (IBAN): RO67 RZBR 0000 0600 1041 6308
  SWIFT code (BIC): RZBRROBU
  Bank account name: Limba s.r.o. Bratislava

Prepayment paid from Croatia

From Croatia we accept the following methods of payment:

• Bank transfer to our account in the Croatian bank Raiffeisenbank Austria d.d. Zagreb
  Account number: 2484008 – 3630936364
  SWIFT code (BIC): RZBHHR2X

Prepayment paid from Bulgaria

From Bulgaria we accept the following methods of payment:

• Bank transfer to our account in the Bulgarian Raiffeisenbank Sofia
  Account number (IBAN): BG89 RZBB 9155 109 338 4313
  Bank account name: Limba s.r.o.

Prepayment paid from other countries

From other countries we accept the following methods of payment:

• Bank transfer to our account in Slovakia
  Account number (IBAN): SK 64 1100 0000 0029 2652 0295
  Address of receiver: Limba s.r.o., Michalská 3, 811 01 Bratislava, Slovakia
  Name and address of bank: Tatra banka, a.s., Hodžovo námestie 3, Bratislava, Slovakia
  SWIFT code (BIC): TATRSKBX
• By VISA cards (not VISA Electron!), Eurocard/Mastercard, Diners Club or American Express.

Accommodation voucher - what is it for

Being submitted to you after the payment of advance payment, an accommodation voucher is a confirmation of conditions of your stay. It contains the name and address of accommodation facility, and contact to the provider of the accommodation facility. Please check your travel voucher - if there is any incorrect information, please contact us not later than 7 days. Mistakes found later cannot be accepted as a complain. Take your accommodation voucher with you and show it to your landlord. You will receive the keys from the object from the owner at the arrival.

Cancellation of a stay

In exceptional cases, Limba® can cancel a paid stay (e.g. illness or another serious reason). Thanks to the system of cancellation fees specified in detail in your accommodation voucher, we can pay you back a part of advance payment. Advance payment paid back depends on the date of cancellation:

• More than 60 days prior to the start of stay: cancellation fee is 25% from the total price.
• More than 30 days prior to the start of stay, but maximum of 60 days: cancellation fee is 40% from the total price.
• More than 10 days prior to the start of stay, but maximum of 60 days: cancellation fee is 50% from the total price.
• 10 days or less prior to the start of stay: cancellation fee is 65% from the total price.

In case of your interest we can provide you insurance for case of cancellation of your stay due to health reasons. (Warning! To take out insurance is possible only at making the advance payment, therefore please inquire in advance!)
Cancellation of stay must be agreed with our manager! Please call us and send also a written cancellation (by e-mail) - state your name, address, number of your accommodation voucher, starting date of your stay, date of cancellation made by phone and name of manager who has accepted your cancellation in your cancellation request. Then, we will issue a cancellation confirmation and send it to you together with the advance payment you are entitled for.

Change in number of people to be accommodated

Your accommodation voucher is issued for an exact number of persons. The number of persons stated in the accommodation voucher cannot be exceeded without mutual agreement even if some huts, cottages and family boarding houses have flexible capacity. However, it is not possible to exceed the overall capacity of the accommodation facility. If the overall capacity or capacity stated in the accommodation capacities is exceeded without our approval or approval of the owner, the landlord is entitled to refuse accommodation. It is not permitted to exceed the number of accommodated persons during your stay without prior approval of respective entities.

Start of a stay

The stay check-in starts after 02.00PM, checkout ends at 10.00AM. Call your landlord several days before and agree on your check-in hour (it does not apply to bungalows, boarding houses and hotels!). If you stay in a hut or cottage, agree a meeting place as well with your landlord to avoid possible misunderstandings.

Problems during the stay

If any problem appears at the check-in or during your stay, please contact us immediately - majority of such problems can be resolved by discussion with the owner, therefore Limba® operates a 24-hour line. If the owner did not provide services corresponding to our information, you are entitled to claim the services. The condition of starting the complaint procedure is to call us immediately after the detection of such trouble.

Damage to the equipment

Customer is obliged to hand over the accommodation facility free of any damages. The landlord (in particular owners of huts, cottages, or family boarding houses) has right to require a deposit for the case of damage that will be returned to you at the end of your stay if equipment remains undamaged. You will be informed about the amount of deposit before start of your stay.

Satisfaction of our customers

Satisfaction of our customers is our commitment and therefore we employ a strict control system in our work. We contact our customers by e-mail and telephone after the stay. We are happy to receive any opinion and comment, which are the cheapest resource of information necessary for improvement of our services.

Claims procedure

• In case the range and the quality of the provided services does not correspond with the information indicated on the website www.limba.com, the customer has the right for the elimination of the deficiencies of the wrongly provided services. The customer is obliged to file his claim immediately by calling the 24-hour line of Limba travel agency (the phone number is indicated in the travel voucher).
• If the travel agency does not provide proper correction of the reclaimed services on time, the customer can file his claim after his return in writing 3 months after the end of the stay the latest, or if the services have not been used at all, from the day the stay was supposed to end according to the contract.
• The travel agency is acquitted of the responsibility for the damage caused by the breach of its duty at providing services or avoiding the contract, if the damage was not caused by the travel agency or its contract partners, and the damage was caused by the customer or a third party not connected with providing services, or with an event which could not have been avoided even by spending all the efforts on it, or as a consequence of unusual and unforeseen circumstances.
• When solving the complaint the customer is obliged to fully collaborate with the travel agency in order to eliminate the deficiencies effectively and avoid creation of any damages, or decrease its range.