Basic information

Limba Travel Agency

  • was established in 1995
  • with more then 150.000 clients from across the world yearly, it is the industry leader among Central European reservation systems
  • offers the largest number of possible accommodations in Central and Eastern Europe
  • provides its clients with a spectrum of accommodations, including cottages and cabins, pensions, hotels
  • is not limited to booking holidays - it organises business meetings, presentations, seminars, sport and recreation trips, and cultural undertakings
  • offers tours with a rich program for tourist groups
  • has insurrance in case of insolvency at Allianz insurrance company
 

Contact

web: www.limba.com
e-mail: limba@limba.com

FAQ

Reservations

Through this website, you communicate directly with the accommodation owner. You can ask him/her anything you’re interested in - he/she will receive an email with your question. It is practical to keep the communication from beginning to end within this chat - it helps to avoid any future misunderstanding. Limba serves only as a provider of a safe and convenient payment service. Advantages: Guarantee of reservation + Safe payment + Trip cancellation insurance.

Types of accommodation

  1. Cottages and cabins
    • private facilities ideal for families and groups that want to be on their own within the accommodation facility. Meals are to be prepared by guests in on-site kitchens with basic cooking equipment made available.
    • bedding is available, if not noted otherwise (please take towels with you).
  2. Family pensions and apartment houses
    • accommodations located in a separate part of a house - other guests can be accommodated there as well and an owner may also live in the house. The accommodation is usually on a separated floor, and the rooms have their own sanitary equipment and kitchen with basic cooking equipment.
    • bedding is available, if not noted otherwise (please take towels with you).
  3. Hotels and pensions, bungalows and spa facilities
    • facilities provide board; the bungalows are similar to cottages, there are more of them in the grounds, with a catering establishment nearby.

What does 1x2, 2x3+1, +2 mean?

It means one room with two beds and two rooms with three beds, each with an extra bed, in addition to two extra beds (usually located in the living room or the kitchen).

Stay for two

The accommodation facilities sold as individual rooms are often suitable for smaller groups and couples (family boarding houses, boarding houses and hotels). A couple may rent a cottage or cabin, however, they must pay for its minimum occupation.

Minimum occupation of facility

The minimum occupation of the accommodation facility (cottages and cabins in particular) is a minimum number of beds to be paid by a customer (full price for adult person). The usual price is paid for each bed exceeding the minimum occupation.

Discounts

We offer several discounts that are specified in the price list: off-season discounts, last minute discounts (week-long stays that must be ordered less than 2 weeks prior to the start of stay), 2-week stay discounts and children discounts. Children discounts in cottages and cabins apply after exceeding of minimum occupation.

Season and off-season

July to August is the summer season, December to end of April is usually the winter season (including Easter). May to June and September is the summer off-season, October to November is the winter off-season. Some accommodation facilities have different time specifications of their seasons.

Stay with a dog

Please inform us in advance if you plan to take your dog with you. Some accommodation facilities take a charge for a dog, and others will accommodate them free of charge. However, some facilities do not permit dogs at all. Avoid situations when a landlord is informed about a dog or another pet at the start of your stay.

What is not included in the price

Usually, local tourist tax and additional fees (garage, sauna, massages, fitness centre, swimming pool, etc.) are not included. Such fees are charged in several ways, and Limba® cannot always include it into its price.

Maps and information of attractions in the surrounding areas of accommodations

Beside information about accommodation Limba tries to provide maps of the location and information about nearby attractions as well. Unfortunately it is not always possible to keep this information up-to-date. Therefore we warn our clients to consider this information as temporary, and in case of serious interest to double-check it with Limba. Dated or inaccurate information cannot be the subject of a complaint.

Cancellation of a stay

In case of direct communication between the accommodation owner and the client, Limba is not the provider of the holiday stay and the responsibility of agreeing on the terms of the stay lies with both the accommodation owner and the client. Limba serves only as a provider of safe and convenient payment mecanism. The whole deposit is intended for the accommodation owner. In case of stay cancellation or a no-show, the deposit will be forfeited to the accommodation owner.

Holiday stay cancellation insurance

In cooperation with the renowned insurance company Union (member of Achmea International Group) we offer a stay cancellation insurance. The insurance policy applies notably to cases of sickness or injury of the insured person as well as his/her next of kin. All persons who purchased the stay are insured. The insurance covers 80-100% of cancellation fees. Read through the conditions of insurance: here

Damages

The customer is obliged to hand over the accommodation facility free of any damages. The landlord (in particular owners of cottages, cabins or family boarding houses) has right to require a deposit for the case of damage that will be returned to you at the end of your stay if equipment remains undamaged. You will be informed about the amount of deposit before start of your stay.

Satisfaction of our customers

The satisfaction of our customers is our commitment, and therefore we employ a strict quality control system in our work. We contact our customers both by e-mail and telephone after their stay for feedback. We are happy to receive any opinions and comments, as they are the greatest resource of information necessary for improvement of our services.